What we do

Integrated solutions for end customer-oriented sectors

Arvato Supply Chain Solutions offers you much more than just traditional supply chain management. Our focus is on end customer-oriented sectors like automobile, banks, consumer goods, entertainment, fashion, healthcare, hightech, insurance, publishing and telecommunication. For every sector we develop solutions along the entire order-to-cash cycle. Our portfolio is thus similarly broad: alongside traditional logistics services like warehousing, commissioning, transportation management and comprehensive value added services, we develop and manage complex global supply chains, e-commerce and IT platforms, omnichannel solutions as well as digital distribution models. This is where the most recent IT solutions and technologies come to the fore. Our service components are constructed modularly. We can develop tailored solutions from them that fit your requirements.

 

Customer in focus

Customers become enthusiastic about a product in most cases at the point of sale or where touchpoints with the customer are created and products are used. We are specialists in end customer-oriented industries due to our many years working with these sectors. We understand our customers and their customers’ needs. Customer centricity is not an end in itself for us but the guiding principle of our business practice. We believe that business models, supply chain solutions or omnichannel concepts which are aimed at the best possible fulfillment of customer needs and which produce a customer experience across all channels are the ones that succeed. Our solutions are efficient, integrated, scalable, flexible and optimized for cost. But above all they are customer-focused. Through this we create sustainable customer satisfaction and retention. This is how we ensure your product is delivered well every time.

Hot Topics

Digitization of the Supply Chain

Companies with an innovative digital supply chain management strategy can respond 25 percent faster to changes in market demand and achieve up to 110 percent higher margins. As a supply chain company with a high level of IT expertise, Arvato Supply Chain Solutions initiated the change from traditional physical to digital value chains at an early stage.

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Customer Centricity

Customer Centricity is more than just a buzzword. Behind this is a corporate strategy that permeates the entire organization and places the customer consistently at the center of all services, processes, products and touchpoints. In particular, the evaluation of data plays a central role.

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