Industry Expertise for 50 Years

Integrated Logistics and IT Solutions for Marketing, Sales and After Sales

Arvato combines digital expertise and industry experience to provide excellent customer communication and services. We are experts for logistics solutions outside your standard processes – physical and digital. Our international roll-out concept for your product launches ensures that all the necessary resources are available and your staff is trained for handling your new product, thereby satisfying the demands of your consumers.

Our local market specialists properly implement ultra-high quality standards on a worldwide scale. These experts are dedicated to giving their all so that you achieve your targets. That’s how we succeed in securing your after sales processes across international markets in the expected quality. You don’t have to worry about process optimization or organizing complicated staff training courses.


Your Contact

Christian Bust

Management Arvato South Africa


Learners Trained p.a.


Owner' Manuals Delivered in Production Sequence p.a.


Warranty Claims Assessed p.a.

One-Stop After Sales Solutions

By following a holistic approach, we offer our clients a variety of after-sales modules that allow them to configure a market-oriented strategy individualized to the countries in question.

ACE Platform

ACE is not just a CSI system, it is a management tool for each MBR and the OEMs utilizing e-mail, SMS and telephone calls. Learn what your customers think and get valuable info on how to streamline your business, while saving money. ACE Reporting provides the platform to interact closely with target groups, attract and maintain customers, and promote brand loyalty. 

Visit ACE Platform


Training Portal

Our training enrolment platform gives automotive dealers, motor body repairers, insurance companies and other players in the South African and Sub-Saharan automotive industry the chance to either access a range of online coaching sessions and trainings or to enroll for instructor led training courses around the country.

Visit Training Platform



Online Shop

As a member of the VWSA dealer network, you will be able to order special tools, diagnostic machines as well as various print media and product information via our online shop.

Visit Online Shop


Selection of References

OEM Sub-Sahara Africa After Sales Support

The Challenge

"Provide support to Importer Organisations in the After Sales environment in more than 20 African Countries."

Our Solution
  • Auditing and monitoring of process improvements
  • Staff training based on client‘s quality standards
  • Onsite support and standby  technical helpdesk
The Result
  • <24h
    response time
  • 90%
    service satisfaction score from importers
  • 53
    onsite visits in one year

VWSA Just in Sequence (JIS) Supply of User Manuals

The Challenge

"Source, import & supply various user manuals in 35 different languages. Supply User Manuals for imported vehicles JIS (Just-In-Sequence) to Volkswagen South Africa assembly line and Volkswagen South Africa dealer network."

Our Solution

End-to-end service from content creation (drawings and texts) to sourcing, import, distribution and customer service

  • Optimization of purchasing by efficient IT-systems, strict stock management and controlling
  • SAP-based data feed for VWSA production activities to assemble and deliver just in sequence
  • Ordering of print materials for VWSA dealer Network via Arvato online shop
The Result
  • 1,000,000
    car user manuals delivered correctly to assembly lines in SA (Just in Sequence)
  • 35
    language versions managed

NISSAN SA Approved Body Repairer Training

The Challenge

"Train more than 300 approved NISSAN body repair shops on new NISSAN models and specific repair procedures."

Our Solution

End to end training management: from creation and production of training manuals to organization and reporting

  • One- or two-day courses within the entire country (and throughout Africa if needed)
  • Online and classroom-style training
  • Production of online video learning clips and online learning assessments
  • Dedicated trainer for all training sessions, liaising directly with NISSAN for each project
  • Feedback surveys and reporting for NISSAN’s continuous improvement process”
The Result

car repair workshops and dealerships trained throughout South Africa and the Sub Sahara Africa Region

Global Solutions & References

Global Solutions: Integrated Logistics and IT Solutions for Marketing, Sales and After Sales

Marketing Supply Chain Management

  • Print management
  • Value added services
  • Warehouseing & distribution
  • Digital transformation consulting


Special Logistics

  • Digital retail modules
  • E-mobility logistics solutions
  • Diagnosis logistics
  • Set-up of service processes


  • Shop development, incl. in-car-solutions
  • Returns management
  • Payment & billing
  • Contract & license management

Digital Solutions

  • Content creation & management
  • Workflow management systems
  • App development, incl. UI/UX
  • After sales platforms, processes and systems

Global References

Digital Service Assistant (DiSA)

The Digital Service Assistant (DiSA) is our showcase for the future of automotive after sales. DiSA is distinguished by its intelligent combination of diagnostic and repair data, featuring automated digital communication, both during the repair process and encompassing interactions with the vehicle user. Learn more!

Audi Digital Retail Solution

As rollout partner, Arvato is responsible for the physical and digital supply chain management of all hardware modules within the Digital Retail concept for Audi dealership partners: from sourcing, warehousing and distributing to key-user trainings and IT operations, incl. 27/7 support.

Special Logistics Porsche Design

Arvato supports the Porsche Design Group as an international outsourcing partner in managing the global supply chain of its lifestyle and luxury items. We set up extremely flexible and scalable processes, incl. import and export and full creditor and debtor management.

Porsche „Good to Know“ App

The vehicle information app "Good to Know" provides the operating manual information as texts, images, videos and interactive graphics und includes an intelligent search.

Quality & Certificates

Your Contact

Your Contact

Christian Bust

Christian Bust

Management Arvato South Africa

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