After Sales Solutions

We Support Your After Sales Processes Holistically

Do your after-sales processes and quality suffer from national fluctuations? Even the best processes are useless if they don’t account for local requirements. It takes local market specialists to properly implement ultra-high quality standards on a worldwide scale. These experts are dedicated to giving their all so that you achieve your targets.

Our international roll-out concept for your product launches ensures that all the necessary resources are available and your staff is trained for handling your new product, thereby satisfying the demands of your consumers. That’s how we succeed in securing your after sales processes across international markets in the expected quality. You don’t have to worry about process optimization or organizing complicated staff training courses.

 

One-Stop After Sales Solutions

By following a holistic approach, we offer our clients a variety of after-sales modules that allow them to configure a market-oriented strategy individualized to the countries in question.

ACE Platform

ACE is not just a CSI system, it is a management tool for each MBR and the OEMs utilizing e-mail, SMS and telephone calls. Learn what your customers think and get valuable info on how to streamline your business, while saving money. ACE Reporting provides the platform to interact closely with target groups, attract and maintain customers, and promote brand loyalty. 

Visit ACE Platform

 

Training Portal

Our training enrolment platform gives automotive dealers, motor body repairers, insurance companies and other players in the South African and Sub-Saharan automotive industry the chance to either access a range of online coaching sessions and trainings or to enroll for instructor led training courses around the country.

Visit Training Platform

 

 

Online Shop

As a member of the VWSA dealer network, you will be able to order special tools, diagnostic machines as well as various print media and product information via our online shop.

Visit Online Shop

 

Selection of References

OEM Sub-Sahara Africa After Sales Support

The Challenge

"Provide support to Importer Organisations in the After Sales environment in more than 20 African Countries."

Our Solution
  • Auditing and monitoring of process improvements
  • Staff training based on client‘s quality standards
  • Onsite support and standby technical helpdesk
The Result
  • <24h
    response time
  • 90%
    service satisfaction score from importers
  • 53
    onsite visits in one year

VWSA Just in Sequence (JIS) Supply of User Manuals

The Challenge

"Source, import & supply various user manuals in numerous different languages. Supply user manuals for imported vehicles JIS (Just-In-Sequence) to the assembly line and South African dealer network."

Our Solution

End-to-end service from content creation (drawings and texts) to sourcing, import, distribution and customer service

  • Optimization of purchasing by efficient IT-systems, strict stock management and controlling
  • SAP-based data feed for production activities to assemble and deliver just in sequence
  • Ordering of print materials for the dealer network via Arvato online shop
The Result
  • 1,000,000
    car user manuals delivered correctly to assembly lines in SA (Just in Sequence)
  • 35
    language versions managed

NISSAN SA Approved Body Repairer Training

The Challenge

"Train more than 300 approved NISSAN body repair shops on new NISSAN models and specific repair procedures."

Our Solution

End to end training management: from creation and production of training manuals to organization and reporting

  • One- or two-day courses within the entire country (and throughout Africa if needed)
  • Online and classroom-style training
  • Production of online video learning clips and online learning assessments
  • Dedicated trainer for all training sessions, liaising directly with NISSAN for each project
  • Feedback surveys and reporting for NISSAN’s continuous improvement process”

 

The Result

>700
car repair workshops and dealerships trained throughout South Africa and the Sub Sahara Africa Region

Check Out Further Automotive Solutions

Learn More

Get in contact with us!

Christian Bust

Christian Bust

Management Arvato South Africa

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